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SIRO Invests €4 Million In New Full Fibre Broadband Network For Maynooth

SIRO, the broadband network operator, have today launched its new 100% fibre broadband network in Maynooth. SIRO’s broadband network will bring world class connectivity to 2,500 homes and businesses in Maynooth, with an investment of €4 million in the town. Areas within the town set to benefit include Main Street, O'Neill Park, Parson Street, Leinster Street, Pound Lane, Dublin Road, Doctor's Lane, Bere Street, Carton Grove, Carton Square, Pebble Hill Park, Limetree Hall, and Back Lane. With 600 homes and businesses already live and available to order, SIRO’s roll-out in Maynooth to a remaining 2,000 premises is ongoing and expected to complete by end September. SIRO’s investment in a new broadband network for Maynooth is part of the company’s ongoing fibre rollout across Ireland targeting 154 cities and towns and 770,000 premises. SIRO’s full fibre network in Maynooth is available to both residential and business customers. Maynooth Business Campus (MBC), which has over 100 national and multinational companies operating within it, is just one of the commercial locations where SIRO is already available. SIRO’s network in Maynooth is 10 Gigabit-enabled which means that enterprise customers can now avail of broadband speeds which will meet their current and further bandwidth requirements. Maynooth is the ninth Kildare town to go live on the SIRO network, with 30,000 premises in Naas, Athy, Johnstown, Kildare, Clane, Newbridge, Sallins and Prosperous are already able to connect to its future-proofed, gigabit broadband. a photo of racehorses on a racecourse with a map of Kildare in the foreground SIRO is a joint venture company between ESB and Vodafone, founded in 2015. SIRO’s state-of-the-art fibre broadband network is built on the ESB electricity infrastructure, trusted for its reliability and resilience. Overall, the company is investing more than €1 billion in delivering high speed, future proofed broadband across Ireland. Commenting on SIRO’s launch in Maynooth, SIRO CEO John Keaney said: “Maynooth has been hugely successfully in attracting high quality investment and jobs into the town in recent decades. Added to that its status as home to one of Ireland’s leading universities, makes having high quality, reliable and future proofed connectivity critical. “SIRO is delighted to announce the arrival of its network in Maynooth. High quality connectivity is now the foundation of how we live, work, study and engage with others. Our network provides a platform for individuals, families, communities, and businesses to do all these activities. “We are focused on delivering the highest quality of broadband services, a reliable network, and the capacity to meet data demands today, without fear of lag or downtime, but also, future demand with our 10 Gigabit capacity. Our network rollouts in Kildare towns have been hugely positive to date so we are excited to now expand to Maynooth,” added Mr. Keaney SIRO as an open access wholesaler, partners with 20 broadband retailers across Ireland, to ensure that customers and businesses enjoy greater choice and competition. Retailers offering SIRO residential or enterprise broadband products include: Digiweb, Sky, Vodafone, Fastcom, Telcom, Viatel and Pure Telecom. [lookup_modal type="eircode" button-text="Search Your Eircode Today" position="mid" title="Search Your Eircode Today"]
With the rush to the beach or getting time away after two years of COVID-induced lockdowns, you might have missed the news of Amazon’s most recent acquisition this summer. On 21 July, Amazon announced that it had acquired One Medical, in a cash deal valued at $3.9 billion. One Medical is a membership-based primary care practice which provides healthcare to patients through a combination of in-person, digital and virtual care services in locations across the U.S. The company is using technology to drive innovation in primary healthcare such as by allowing online booking for GP appointments or text messaging with doctors, in addition to 24/7 on demand tele-healthcare. It has also built its own medical records technology from the ground up to help doctors better manage patient relationships. One Medical was one of the earliest companies in the U.S. to recognise the enormous potential of technology to improve both access to and quality of healthcare. Amazon’s SVP of Health Services, Neil Lindsay, summed up the opportunity when he noted:

“…. healthcare is high on the list of experiences that need reinvention.”

“Booking an appointment, waiting weeks or even months to be seen, taking time off work, driving to a clinic, finding a parking spot, waiting in the waiting room then the exam room for what is too often a rushed few minutes with a doctor, then making another trip to a pharmacy – we see lots of opportunity to both improve the quality of the experience and give people back valuable time in their days”

While the agreement was met with some discussion around the risk of Big Tech and the privacy of patient health information, it equally met with optimistic commentary on the ability of Amazon to bring much-needed efficiencies and improved customer experience to health care, as it has to retail shopping. The caveat is that the healthcare is different from purchasing new trainers given its nature and the fact that some costs just cannot be squeezed. But its’ certainly true that technology, and the high-quality broadband connectivity upon which it is based, can fundamentally change how healthcare is delivered and how patients experience it. Primary care is just Amazon’s latest move into health care. The company acquired online pharmacy PillPack in 2018 for over $700 million and launched its own online prescription delivery service Amazon Pharmacy in 2020. There are also rumours that Amazon is considering starting a new digital therapy and counselling platform. Whether, or not, Amazon’s foray into healthcare is the commoditisation of health and whether that’s a good or bad thing is beside the point. The truth is that as Neil Lindsay put it “healthcare is high on the list of experiences that need reinvention.” Technology across all aspects of our lives has put power back in the hands of people, broken down unnatural and societal barriers to equality of access in areas as diverse as education, travel or share trading. Yet healthcare, particularly patient experience of accessing care, remains one of the few sectors where the impact of connectivity and digital technologies doesn’t appear to have made as much cut through. While most activities can be booked online such as a haircut or an NCT for a car, why not an appointment with a GP? Equally, in Ireland’s hospital system there is no single digital health record for each patient to provide a catch-all record of a patient’s lifelong medical history. Instead, 85% of all hospital records remain paper-based and hospitals can’t access GP data and vice versa.

85% of all hospital records are still paper based.

Accelerated changed and faster digital uptake in healthcare is achievable. The pandemic showed us what’s possible, albeit in response to an emergency situation. The rollout of the Covid-19 vaccination programme was predominantly over a digital platform. The move to e-prescriptions also during the pandemic – stalled for years prior to that - rapidly simplified and enhanced prescription practices overnight. Patients, too, managed to successfully navigate both processes. The digital win’s during COVID in Irish healthcare can continue. With groups like the Irish Digital Health Leadership Group, a collective of health, IT and patient experts, looking to accelerate the timelines for delivery.

In Ireland we have a wealth of health tech companies, many who are world leaders in their field whose expertise can be tapped into to develop local solutions for Irish patients.

Examples include, SilverCloudHealth, which has delivered online mental health programmes to over a million individuals and 500 organisations globally, including in Ireland. LetsGetChecked is another Irish-grown company making waves in healthcare internationally. The company offers more than 30 home diagnostic tests in the categories of sexual health, women’s health, men’s health, wellness and coronavirus, with more than seven million tests delivered worldwide to date. In addition, in the U.S. its’ users can order medication online. Health Beacon, a patient medication management system, is just another further example of an Irish company growing rapidly overseas. Added to these is the strong presence of global med-tech and pharma FDA companies dotted across Ireland, all whose expertise could be brought to bear. The Government has set a target of all homes and businesses having access to a Gigabit network by 2028. Through the work of commercial broadband network operators such as  SIRO or National Broadband Ireland people in every corner of Ireland will have reliable and secure connectivity. At a time in Ireland when wait times for accessing health services can be long, reinventing healthcare delivery and expanding investment in digital health services could offer a solution to ensure faster access to care for many. [lookup_modal type="eircode" button-text="Search Your Eircode Today" position="mid" title="Search Your Eircode Today"]
SIRO’s Employee Experience Manager and Executive Assistant to the CEO (Chief Executive Officer), Gillian Quigley, explores digital wellbeing apps, mental health, and the importance of staying connected. They say these days that there’s an app for everything. An app to order food or clothes, to stream your favourite shows, and even to adjust the temperature within your home. But what about an app to improve your mental health?  General wellbeing and morale over the course of the past three years has naturally dipped because of strict restrictions, lockdowns and varying levels of anxiety within society. People yearned for diverse ways to connect when the effects of loneliness in Ireland was higher than ever before. 51% of people admitted that the pandemic influenced their mental health, with loneliness in Ireland doubling in 2021, as a result. It’s completely understandable that people would begin to feel more anxious, depressed, isolated or even paranoid when uncertainty was the norm for so long.  It’s not all bad, though. On the flip side, mental health awareness is at an all-time high. This is thanks in no small part to digital health and wellbeing apps gaining in popularity, due to increased awareness campaigns by health services and influencers. In a 2021 survey by St. Patricks Mental Health Hospital, 72% of those surveyed, believe Irish society is more open to talking about mental health issues since the onset of the pandemic. Not only that, but health services have also transitioned their practices to digital platforms to improve accessibility for patients. As an Employee Experience Manager at SIRO, understanding what platforms can help your employee’s morale and general wellbeing is a key aspect of the job. For employees in Ireland, there are many corporate and individual wellbeing platforms, promising a variety of outcomes, with most offering users free programmes through their apps that cover a wide range of health aspects. Meditation, emotional intelligence and wellbeing advice, yoga, and even financial support to name but a few. Being able to manage your mental, physical, and emotional wellbeing in your own time, is one of the main reasons health apps have become so popular, especially as we shift into a hybrid, digital way of living. As well as that, it can make what is usually a daunting task easier to manage, as you dip in and out of these services, at times that work for you. SIRO, like other companies provide apps to augment our support resources. However, you may choose to research, evaluate and use your own preferred option. There are many popular and affordable apps that don’t require intervention from your workplace. Some of these apps include , Calm, and Mood Tracker. These platforms allow you to track their moods to identify potentially harmful patterns, allowing them to gain general perspective, combat anxieties and practice mindfulness through meditation or mindfulness. Personally, I use physical wellbeing apps and YouTube channels to help with my mental and physical health – I find exercise a terrific way to alleviate stress and find time for my thoughts. Fitness apps can empower people to take their health into their own hands, and the same can be applied to mental and spiritual health.   It’s important to emphasise that digital wellbeing and health apps are not just a temporary fix for use during the pandemic, but something that will be become a staple for the future. In acknowledging that digital wellbeing apps are a natural progression for health services, with more services coming online each day, it’s important to ensure that your home or business is prepared for this evolution. SIRO’s fibre to the premises broadband is a ‘one size fits all’ type of connectivity that’s resilient enough to handle any video calls, heavy data uploads without a break in signal, when using cloud-based health platforms. The pandemic has shown us that connectivity matters now, more than ever before. Staying connected with your friends, family and your own self is vital to having a positive, healthy state of mind. If you or someone you know are experiencing mental health issues, please contact: www.samaritans.org or 116 123.
The hospitality industry is a vital element of the Irish economy, with the Irish Hotel Federation noting that it accounts for €8.75 billion in annual spending. Every year tourists, domestic and international, and business guests stay in hotels for either leisure or work-related reasons.   Right now, it’s a sellers’ market for accommodation. With the perfect storm of a shortage of supply of rooms, a strong bounce back in consumer demand and a labour shortage, the sector is struggling to meet this demand, whilst also maintaining a high standard of quality and service.  In an increasingly digitising business environment, what role, if any, can digitisation play in alleviating some of these challenges?  The sector has always strived to ensure the customer is king and that it meets and exceeds their expectations. To do so, the evidence suggests that hotels are becoming more attuned to wider societal trends on digital adaptation whether in business or in the home. Research commissioned by SIRO earlier this year on smart homes found an increasing demand for digital and smart devices in our homes. This trend is replicated in the hospitality sector also, where guests equally expect to access smart tech and devices as part of their overall hotel experience. The expectation of guests is likely to be of an even higher magnitude, than within own homes, when they cross the threshold of a hotel. 

The growing digitisation of the hospitality sector:

When arriving at a hotel, one of the first things many guests will typically ask for is the Wi-Fi password. Having a reliable Wi-Fi connection is something naturally expected by guests. This is just the mere starting point, with digitisation at every customer touch point increasingly sought.   In an Irish context, how are hoteliers preparing for the digitisation of the services they provide at their hotels?  At a recent SIRO event in Galway, General Manager of the Galmont hotel, Stefan Lundstrom, gave attendees insights on the ways in which this popular Galway hotel is already accelerating its use of digital technologies. For the Galmont Hotel, like others, its experience of digitisation splits into two functions – digitisation of hotel processes and digitisation of guest experiences.  In relation to hotel processes, this includes utilising Cloud technology to store critical data, increased automation of processes such as purchasing systems and scheduling. In terms of guest experiences, the role of digital tools across the hotel is even more evident. This has included, introduced during COVID-19, a digital application (App.), like a digital waiter, which allows guests to order food and drinks. The process of digitisation is continuing with the hotel exploring digital check-ins, smart locks and the possibility of a robot cocktail maker all on its to-do list.   For hotels digital adaptation can be a case of improving their productivity, particularly during a labour shortage, but also of meeting customer demands. A study conducted in 2020 by Statista found that 62 percent of participants prefer to check-in and out of the hotel they are staying in via a hotel app, instead of at a hotel reception.   Another digital tool which has grown in popularity in recent years is virtual and augmented reality, respectively. A PWC UK report found, that by 2030, VR and AR could bring a €1.4 trillion boost to the economy worldwide.   VR is already a feature in many leading global hotels, becoming an integrated part of the overall hotel experience. Many hotels are now offering VR tours of their hotels. These tours can be made available on hotel websites, allowing guests or potential guests to look at their hotel room, or other parts of the hotel, before they book or before they arrive. Once guests arrive, hotels can continue to use VR to deliver information and allow customers to experience nearby attractions, adding to their stay.  

Other digital trends taking hold in the hotel sector:

  • In the coming years, AI powered technologies and advancements will allow guests to access any resources they need and can have any questions answered through a virtual chat like a digital employee or i-concierge.  
  • Moreover, hotels will implement apps designed to control various aspects guest’s rooms like switching on/off lights or opening and closing the curtains, making the experience more comfortable and convenient for the visitor.  
  • Virgin hotels, a U.S. based hotel chain with branches located in areas like Chicago, Nashville and Dallas has already implemented a process which allows their guests to digitally control their in-room experience. With a guest App called ‘Lucy,’ guests can alter the temperature of their room, order room service and communicate with other hotel guests or hotel staff in real time all through the one application.  
  • Another futuristic feature likely to become the norm in hotels will be the use of smart mirrors. These smart mirrors allow guests to access tv, news or research places to eat or sites to see, all from simply touching the mirror in their hotel room. 

The importance of connectivity:

Globally and here at home in Ireland, digitisation of the hotel sector is gathering pace. COVID normalised and fast-tracked the uptake of digital tools within the sector and consumers have responded favourably to these changes.  The key foundation to these changes is reliable and future proofed connectivity. In June, SIRO launched its 10 Gigabit broadband for enterprise at Galway’s Galmont Hotel. The location was fitting, within the hotel sector, as the number of smart devices in each guest room grows and guests themselves arrive armed with multiple devices, the demand for larger bandwidths will equally expand.   With many hotels already embracing the digital hotel, it’s likely more will follow and guests themselves will increasingly view the digital hotel as an essential part of the overall experience.  If you are in the hospitality sector and want to find out more about SIRO broadband, search your business eircode today to speak with us. 

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SIRO, the broadband network operator, has today launched its’ 100% fibre broadband network in Ballina. SIRO’s broadband network will see the company bring its’ world class connectivity to more than 3,500 premises in the town, with a €4 million investment in this essential infrastructure. SIRO’s broadband network for Ballina was officially launched by Ballina Cathaoirleach Councillor Mark Duffy, at an event in The Great National Hotel this morning. Today’s launch in Ballina follows on from SIRO’s October 2021 announcement, where SIRO outlined its plans to connect 90 additional towns and 770,000 premises across Ireland with its’ Fibre-To-The-Premise broadband by 2026. The company’s total investment in broadband infrastructure across Irish towns will exceed €1 billion to deliver its’ future-proofed, sustainable broadband infrastructure. SIRO is a joint venture broadband company between ESB and Vodafone. Since its’ establishment in 2015, SIRO, has to date, rolled out its network to 65 towns across Ireland, reaching more than 430,000 homes and businesses and almost one million people. Across Mayo and the West, SIRO has already connected tens of thousands of homes and businesses in Castlebar, Westport, Galway, and Sligo to its network. Ballina will be the latest Mayo town to receive its 100% fibre broadband. Consumers and businesses will be able to order SIRO’s broadband from September, with network roll out expected to be completed by the end of this year. The first areas in Ballina that can avail of up to 2 gigabits per second broadband include: Cluain Na Rí, The Spires, Robin Hill, Church Manor, Healy Terrace, Oakwood Drive and Brae View. SIRO’s state-of-the-art fibre broadband network is built on the ESB electricity infrastructure, trusted for its’ reliability and resilience. Richard Nolan and CBE are the contractors on the ground in Ballina working with SIRO to ‘light up’ the town with high-speed fibre broadband.
Speaking at the launch, SIRO CEO, John Keaney said: “High quality connectivity is a key enabler for economic growth, and particularly for regional towns like Ballina. The pandemic proved that work from anywhere, once there is access to reliable and future proofed broadband, is now possible. Access to high-quality connectivity is a game changer which allows regional towns to compete on an equal footing with our cities for inward investment and job creation. It’s also an important service to have available for tourists and visitors to Ballina. Since 2015, SIRO has worked to bring world-class fibre connectivity to the heart of towns across Ireland. Our objective is to ensure our fibre broadband empowers people to work and live how and where they want and businesses to access the connectivity needed to operate with ease and efficiency. We are pleased to be extending our footprint further today, by adding over 3,500 Ballina premises to our network, in addition to our existing presence in Westport and Castlebar” added Mr. Keaney.
Present at the launch, Ballina Cathaoirleach Councillor Mark Duffy added: “Over the last number of years, Ballina has benefitted hugely as people have migrated West, either moving back home and/or leaving cities for a better quality of life. Investment in fibre broadband, like SIRO’s full fibre network, will keep them in Ballina. SIRO’s network and investment helps Ballina realise its’ full potential allowing people to stay connected and ensuring they can live, work and visit the town”. SIRO’s broadband network is currently available to 430,000 homes and businesses, growing to 770,000 over the next four years. SIRO as an open access wholesaler, partners with 19 broadband retailers across Ireland, to ensure that customers and businesses enjoy greater choice and competition. Retailers available in Ballina will be: Digiweb, Sky, Vodafone, Fastcom, PureTelecom, Westnet, and Viatel. First homes and premises will be live in September. To keep up to date with our rollout plans and to be notified when your home or business in Ballina is SIRO ready, register-your-interest today.

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Enterprise Ireland is the State Agency responsible for supporting exporting Irish-owned companies. We support start-ups from initial ideation stage in many settings, whether entrepreneurship training, third level institutions, start-up hubs or others. We are also an investor in many Irish funds offering seed and venture capital to companies and are a large direct equity investor in our own right. Our offer for established companies includes direct financial support and advice for expansion, investment, productivity improvement and innovation. We also provide advice and guidance for companies through dedicated Development Advisors on our team. Enterprise Ireland has 40 offices all around the world focused on market access and support for companies to grow and expand internationally

“Connectivity is the glue that binds digital technologies together within companies and with external parties.”

Outline the role digital technologies play in your business and/or the digital service or product you provide?

Digital technologies are vital to our business and have become even more so in the past 2 years of the COVID-19 pandemic. The core function of our agency is that of marketing Ireland and innovative Irish products and services. Digital is key to marketing and engagement with communities of clients and especially potential buyers of Irish products and services. At a more basic level we are a client-facing organisation and the ability to continue to engage virtually with clients and with overseas partners and buyers vastly improves our efficiency and reach. There is no substitute for face-to-face in my view but being able to have a flexible option to connect digitally can cut months of delay from an engagement. For ourselves, EI is looking at continually increasing our programme of digitalisation to improve and future-proof our operations and our products.

“To use digital technology successfully, the underlying process you are applying it to must be understood and in control”

What are the key benefits that digital technologies can bring to Irish businesses?

Marketing and Sales is a key area – a small business can make itself look very big in a virtual environment. With high quality CRM and videoconferencing products any company can build a global sales organisation from just one location. If you combine this with language capability a company can conquer the world from any village in Ireland. Productivity is a great opportunity also – Enterprise Ireland has supported companies with lean programmes and operational excellence for many years – the next frontier of this engagement is digital. I have seen robotics in many client sites, for instance, and the game-changing impact to companies output, quality and cost. Employee engagement and retention is typically improved by working in a location with a digital mindset – people like when their work adds value and builds their skills.  

As connectivity improves across Ireland, what do you see as the big opportunities for Irish businesses from accelerated digital adaptation?

Connectivity is the glue that binds digital technologies together within companies and with external parties. The huge benefit of increasing that connectivity is making those technologies accessible and available to more and more companies. A company that doesn’t have connectivity available is, by definition, falling behind digitally – and with the way the world is going falling behind digitally means falling behind full stop.

For businesses to maximise benefits from digital technologies, what key advice would you give?

My key advice would be to understand what problem you are solving with digital and ensure you know how you will measure the business benefit of solving that problem. To use digital technology successfully, the underlying process you are applying it to must be understood and in control. And the great thing about digital technologies is that they scale well so you should be able to start small and trial the technology, seeing for yourself the impact and then decide how to develop, pivot or roll out further. Looking to take your business to the next level with a reliable broadband connection? Search Your Business Eircode today.

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SIRO, the fibre broadband wholesaler and joint venture between ESB and Vodafone, today launched a new €4 million fibre broadband network in Longford town. SIRO’s network roll-out will make high speed, reliable fibre broadband available to more than more than 4,000 premises in the town. The network was officially launched by Minister for State for Local Government and Planning, and Longford-Westmeath TD, Peter Burke in the Longford Arms Hotel. The announcement follows on from SIRO’s launch of their national network expansion in October 2021, where the company confirmed that a further 90 new towns, including Longford town, would receive its’ 100% fibre-to-the-premises broadband. This is in addition to the existing 64 towns already connected to SIRO’s network, including the midland towns of Mullingar, Athlone and Portlaoise. Currently, SIRO’s broadband network is available to 430, 000 homes and businesses, growing to 770,000 over the next four years. SIRO’s state-of-the-art fibre broadband network is built on the ESB electricity infrastructure, trusted for its’ reliability and resilience. 3,000 premises in Longford town can avail of SIRO’s fibre broadband network by the end of 2022, with the network to reach over 4,000. SIRO’s overall investment in Longford town will represents a €4 million by the company. TLI is the contractor on the ground in Longford working with SIRO to ‘light up’ the town with high-speed fibre broadband. Some of the first areas in Longford town that can avail of SIRO’s gigabit broadband are Dublin Street, Chapel Lane, Ballymahon Street, College Park, Canal Close, Harbour View, Fairgreen View, Farneyhoogan, Railway Meadow, and Western Park. Having a reliable internet connection is now an essential utility, as important electricity or gas. Research commissioned by SIRO earlier this year found that connectivity is also a key consideration when people are choosing where to live. The research found that 53% of under 35’s rank broadband as the most important factor when choosing a home. SIRO’s fibre connectivity is the last connection a home or business in Longford town will ever need, as its gigabit speeds are scalable and future-proofed for future demand – up to 25 Gigabits. SIRO as an open access wholesaler, partners with 19 broadband retailers across Ireland, to ensure that customers and businesses enjoy greater choice and competition. CEO of SIRO John Keaney, commented: “Connectivity is an enabler of growth for communities and towns within Ireland, and we are delighted to provide Longford town with a robust, reliable connection that can serve the people and businesses of the town for years to come. Since the pandemic, people have begun to recognise the value that a dependable, fibre connection can add to one’s way of life or business. With SIRO’s gigabit broadband, you can work anytime, and anywhere, stay connected to family and friends or live stream videos or gaming without any lag or downtime. More than 4,000 homes and businesses in Longford town will be able to access SIRO’s fibre broadband network, giving these premises a 100% fibre connection, which supports working from home and more lived-in, sustainable communities vs. commuter towns. SIRO’s fibre broadband will also attract further investment to the town and support local business to grow and develop particularly through greater use of digital technologies.” Minister of State for Planning and Government Peter Burke and TD for Longford-Westmeath stated: “This investment represents a significant gain for the people and businesses of Longford who can now access 100% fibre to meet the immense demand we all have for connectivity these days, whether this is for educational, leisure or business purposes. It is a key commitment of this Government to achieve balanced regional development with emphasis on growth outside of Dublin. High-speed broadband facilitated by SIRO will enable Longford businesses to maintain a level playing field and will act as another great reason to attract jobs and opportunities to Longford and the wider Midlands region. I congratulate SIRO on their expansion and look forward to seeing more and more locals reap the benefits of this fantastic service” To keep up to date with our rollout plans and to be notified when your home or business in Longford is SIRO ready, register-your-interest today.

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We are living in a digital era, where anyone can run a business, work, and play online. With great advancements in software, hardware, and broadband enabling us to be more connected than ever, it is also more important to protect ourselves online. Cybersecurity is a critical function of any business’ operations. It is defined as “the state of being protected against the criminal or unauthorised use of electronic data, or the measures taken to achieve this.” During the first wave of the pandemic, Ireland became acutely aware of the significance of cybersecurity and what can occur when there is a breach in an organisation’s network. In May 2020, the HSE (Health Service Executive) fell victim to what is now known as one of the largest ransomware attacks in the history of the Irish state. Critical services were forced offline and large volumes of personal data were breached.

The three pillars of cybersecurity are: protection, detection, and response. Protecting the network, detecting the breach, and responding to the breach in a timely matter.”

Ransomware attacks are a class of malicious software that prevents the end-user from accessing a system or data. Attackers typically request a payment, often in the form of bitcoins, to decrypt files or restore access. These types of attacks can be triggered by clicking on “phishing” links or opening an infected attachment in an email. These types of attacks are becoming more common in small and medium businesses. In fact, 90% of Irish businesses over the last two years have seen a rise in cybersecurity attacks, according to a report from EY Global Information Security Survey in 2021. Meanwhile, new research conducted by PwC indicates a focus on financial cybercrime and fraud. In its report, PwC states that 70% of the organisations that experienced new incidents of fraud said it was as a result of Covid-19 disruptions. Cybersecurity attacks are becoming increasingly more sophisticated, with hackers using timed emails and texts to target employees accounts, and in many cases replicating emails to appear legitimate to trick employees. How a business prepares their network and employees is how they protect themselves. So how can a business protect themselves? The three pillars of cybersecurity are: protection, detection, and response. Protecting the network, detecting the breach, and responding to the breach in a timely matter. The stronger the network, the more protected your business can be. Fibre connectivity is one of the most secure network connections a business can have. Fibre enables you to reach speeds exceeding a gigabit, which can help protect you against attacks. The faster your upload speed, the faster your business can react to a threat, and shut it out. As well as that, fibre broadband has a faster upload throughput, allowing for a business to control their environment, and act on problems within its network faster.

If security is one of your concerns, fibre beats copper in every way. Fibre is much more secure and less easy to tap into than a standard copper cable

With gigabit download speeds, patches and updates are installed faster, securing your business’s software, and allowing you to notice cloud issues in a timely fashion. Comparing to outdated copper connections, which have a lower latency and speed rate, your business is safer with a fibre connection, as the slower your connection, the slower your response time. With SIRO’s fibre-to-the-premises, gigabit connection, you have a dedicated line into your business’s premises. Not only does this guarantee reliable speed, but it provides security from cyber-crime too. This is because hackers can only penetrate your connection by physically cutting the cables, which causes the signal to disappear, making it impossible for the intruder to access any confidential information and data. When the signal disappears, you are alerted, enabling you to act on time in case of any eventuality. If security is one of your concerns, fibre beats copper in every way. Fibre is much more secure and less easy to tap into than a standard copper cable. As fibre cables do not need to be grounded in the same way that copper cables do, it means that there is much less chance for other digital interferences or bugging/tapping concerns. Fibre networks also enable you to put all your electronics and hardware in one secure central location, instead of having wiring closets with equipment throughout the building. Therefore, the confidentiality, integrity, and availability (CIA) of your data is vastly improved. Data is now one of our most valuable commodities. Protecting your customers and employee’s data should be a key driver in strengthening your business’s network. As businesses become more tech-savvy and integrate digital services, like Customer Relationship Management (CRM) tools, into their daily practices, on the flip side, hackers and phishers are also becoming more sophisticated in targeting SMEs. According to CWSI, an international workplace security and compliance specialist phishing is perceived to be the highest cybersecurity threat in Ireland (76%), followed by human error (58%) and ransomware (46%). Pleading ignorance is no longer credible. This makes keeping up to date on the latest cybersecurity trends to safeguard your practices essential. While any cyberattack or hack of a business brings with it huge costs, financial loss, down time and enormous amounts of disruption, the most significant and often most incalculable effect can be long-lasting reputation damage to your business. At SIRO, we believe that connectivity matters. Yet, protecting the huge benefits of living and working online must be a proactive, rather than a passive, exercise. With a solid foundation to your network, through SIRO’s business and enterprise products, you can be guaranteed a reliable, resilient and safer connection. To find out if your business can avail of SIRO for Business, search your business eircode today.

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Right now, we’re in the midst of a digital revolution. The pandemic accelerated the integration and widespread adoption of digital living, but it also forced businesses into a sort of “Digital Darwinism.” A phenomenon defined as “technology that advances faster than the business can adapt.” Adapting to the sudden requirement to operate digitally, motivated businesses across the world to integrate digital practices or be left behind. The most common example for businesses during COVID was (what used to be known as) telecommuting, better known today as remote working or work from home. Before COVID-19, a clunky process of dialling in or spending time in traffic to commute to the office was the most common method of attending a meeting. Various lockdowns and Government work from home decrees fast-tracked video calls as the standard meeting format - saving time, energy, and reducing carbon emissions through less commuting. While the transition was not without its growing pains, it’s become the norm for even the most tech adverse. The good news is that Ireland has made substantial progress on digital development when compared to EU counterparts. Each year, the Digital Economic Society Index compares countries adaptation and integration of all things digital, including connectivity and digitisation of public services. Overall, Ireland ranks in the top 5 countries in the EU27. Ireland fell short on connectivity in previous years, but in 2021, coverage of Very High-Capacity Networks (VHCN) skyrocketed from 35% to 85%. This is thanks in no small part from fibre network providers, like SIRO, rolling out FTTH (Fibre To The Home) broadband. Productivity increases are one of the most basic benefits to transforming a business’s digital practices, but that’s just scratching the surface. It’s important that any digital change benefits a company internally, but the main driver for success should be to improve customers’ experience.

“While important businesses adopt digital practices to optimise how their employees work, they must also ensure that employees are poised to adapt to the transition”

  So, how can businesses optimise their digital practices? For businesses to benefit from the ongoing digital revolution, it’s important to recognise that technology is only one small step in optimising your business digitally. Cultivating an agile, digital culture is essential to thriving in the new age. Upgrading your everyday practices with automation tools can benefit both employees and customers. The optimised productivity can allow employees to spend time on creating new projects, campaigns and products. CRM (Customer Relation Management) tools like Zendesk and ZohoDesk automate customer interactions and use data to optimise everyday tasks, e.g., generating reports, creating SLAs (Service Level Agreements), generating automated responses. The overall goal of such tools is to improve business relationships as they capture the necessary data to improve communication between customers and their respective clients. Connectivity is also an integral part of facilitating the transition to digital business. Without reliable broadband, business critical tools like cloud-based technologies and back-end security firewalls would break down. It’s true that technology and connectivity are cornerstones of a digital business, but one key factor that determines success is adaptability. Companies that have proven adaptability is the key to survival in a digital world, include Netflix and Adobe. Previously, Netflix operated as a DVD rental business, however in the mid 00’s they transitioned to a streaming platform and in turn disrupted the TV and media industry completely. Adobe, known for their varying software systems, previously rented out software on floppy disks and CDs. Initially it was a one-time, costly purchased. After the recession in 2008, they adapted to the needs of their customers and changed their licensing to a monthly fee or SaaS (Software as a Service) that was upgraded using cloud-based technology, making renewals easier and more cost-effective. While important businesses adopt digital practices to optimise how their employees work, they must also ensure employees are poised to adapt to the transition. Digital upskilling is essential if your business is to remain agile. According to PwC research, 40% of employees used lockdown to improve their digital skills. There are added benefits for your organisation too. Investing in your employee’s growth will ensure your businesses survival and can increase retention. In a survey from PwC, it was found that 86% of executives felt digital upskilling improved employee engagement and performance. At SIRO, our mission since 2015 has been to close the digital divide in Ireland. Fibre broadband is one step is ensuring your business is resilient and future-proofed for the digital era. When it comes to enhancing the digital fitness of your business, it’s not a case of one size fit all. But there are some common themes transferable to all businesses. These include researching exactly what digital tools will suit your business, cultivate and maintain a digital culture, and invest the time in digitally upskilling your work force. Search your business Eircode today to see if your business can connect to SIRO 100% fibre broadband.

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Tell us about your business?

Dell Technologies has developed a strategic presence in Ireland over the past three decades. Our 5,000 strong team in Dublin, Cork and Limerick are at the forefront of innovation driven by technology. Our three campuses have become one global hub for Sales, Services, Centres of Excellence Solutions Development, Manufacturing, Supply Chain Operations, Engineering, IT and Finance. By harnessing the capabilities of our teams across Ireland, we are able to deliver the innovative technologies that businesses and organisations need to build their digital future. As we look ahead, our team at Dell Technologies Ireland is working to unlock the business benefits of next generation technologies including Edge Computing, AI and 5G so our customers can thrive in a data-driven age.

“Since the start of the pandemic, we have witnessed how technology enabled the rapid and successful shift to remote working.”

 

Outline the role digital technologies play in your business and/or the digital service or product you provide?

Since we first established a presence in Ireland in 1991, Dell Technologies has supported businesses and organisations of every size digitally transform and keep pace with the future of work. Through our collaborative approach, we have struck long-lasting partnerships across all sectors. From helping Munster Technological University to harness the power of AI to helping Ireland’s national education and research network, HEAnet, provide almost 17,000 laptops to students engaged in remote learning, we’re helping to harness the power of technology to help Ireland’s education sector to remain agile and transform.  

“As data becomes the driver of innovation and business transformation, technologies like AI and 5G are starting to become more critical to business success”

 

What are the key benefits that digital technologies can bring to Irish businesses?

Although faced with significant challenges over the past two years, businesses have understood the critical role of technology in keeping connected with their customers and their people. 98% considered technology key during this period while 68% plan on accelerating their digital transformation. As data becomes the driver of innovation and business transformation, technologies like AI and 5G are starting to become more critical to business success. When people think of AI, for example, we usually talk about benefits in areas like finance, healthcare and business. AI is so much more than that and there is still an unlocked potential to use this technology to benefit society. In the same way, 5G is more than just enhanced connectivity. It is the digital fabric for our data-driven era. In gaining real-time insights at the Edge, companies can roll out new applications and transform how they do business. While converging with IoT, Cloud, edge computing and robotics, 5G can truly drive forward the fourth industrial revolution.  

 As connectivity improves across Ireland, what do you see as the big opportunities for Irish businesses from accelerated digital adaptation?

The business opportunities unlocked by accelerated digital adaption are endless. By making the right investment and placing a digital strategy at the centre, businesses in Ireland are staying ahead of competitors, innovating at speed, scaling up success globally and staying one step ahead of consumers’ needs. Since the start of the pandemic, we have witnessed how technology enabled the rapid and successful shift to remote working. For most companies, this move has proved that creating a culture of flexible working is possible – a culture which will provide greater flexibility for both people and organisations. As a result, businesses are able to access a broader and more diverse talent pool. This includes those in rural Ireland and others who may have been outside of traditional talent pools. The flexibility of the hybrid working model has also been crucial in levelling the playing field and helping to create a more inclusive work environment especially for those balancing other commitments.  

For businesses to maximise benefits from digital technologies, what key advice would you give?

While many are adopting technologies at an unprecedented pace, this explosion in the growth of data is placing significant pressure on organisations as they look to store this most value asset. In this context, we have found that businesses have increasingly turned to as-a-Service models to gain the agility and cost predictability required to stay competitive. That’s why we recently introduced Dell Technologies APEX here in Ireland. Our breakthrough portfolio of as-a-Service offerings radically simplifies the technology experience. This way organisations can focus more on running their business, accelerate innovation by quickly adapting to evolving business requirements, and run IT operations more effectively on their terms, all while minimising risk and maximising resources. By adopting the capabilities of the as-a-Service model, businesses in Ireland can now deploy their technology requirements wherever they are needed. Do Business Different and Search Your Eircode Today.

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