How does the consumer get connected?

When a consumer wishes to be connected, an appointment will be booked for the connection to be installed. The installer will then make contact with the resident to arrange a date and a time for the connection to take place. When the installer arrives on site, he/she will take time to discuss the installation process with the resident and agree the most suitable entry point and route for the cable inside the apartment. The installer will then locate the pre-installed connection box and connect a fibre optic cable to the connector located within.

No. The fibre broadband service is installed completely independently of all other existing services on a property.

SIRO covers the cost of the installation of the system and all associated works. There is no cost to the residents or the management company.

SIRO has a number of approved installers who will manage the process end to end. We oversee and approve all works carried out by our installation partners.

SIRO is a wholesale operator, and we are responsible for building the SIRO network. If you are experiencing any service issues, we must advice you to contact your chosen retail provider.

To check availability in your home or business, please visit our address checker

As an open access wholesaler, SIRO is responsible for building the 100% fibre network and makes it available to broadband providers to sell to the public/end user. Our retail providers offer a range of different products and speeds to homes and businesses at different price points. To find out which retailers are available in your area, please search your Eircode at our address checker.

SIRO’s key innovation is that it is a 100% fibre-optic internet connection all the way to the building (fibre-to-the-building), making it a vast improvement on any other broadband infrastructure currently available in Ireland, with no copper connection at any point in the network. SIRO is Fibre-to-the-building which means you’ll have incredible speed and reliability instantly.

When you purchase SIRO from a broadband provider, an engineer will visit your home at a time agreed by you to complete the fibre installation. SIRO will be brought into your home either overhead or underground and into the ESB meter box. An external connector box which houses the SIRO fibre will be positioned close to the ESB meter box. The engineer will agree with you where to install our internal connector box. Some minor drilling is involved and some cabling depending on where you would like your modem. The engineer will ensure and prove that your home is receiving the fibre speed based on the package purchased. For SME and Enterprise customers, an engineer will work with the business to determine the entry point. Where applicable the existing communications space will be utilised.

No, a phone line is not required to avail of SIRO broadband. The SIRO network will be brought into your home or business using the existing ESB infrastructure when possible.