SIRO was launched in 2015 as a joint venture between Vodafone and ESB. Our key mission is to build a nationwide 100% fibre broadband network – we commit to changing Ireland’s telecom landscape and delivering the fastest most innovative broadband experience to the Irish consumer. Winner of the Best Employer Branding Award 2021 and Best Employee Experience 2022.
This is an opportunity to join an exciting company which has grown to become a significant player in the Irish telecommunications market.
Reporting to our Corporate Affairs Manager this role is a great opportunity to develop your career within an exciting and dynamic company.
Job Description:
Responding to and managing the ‘INFO@SIRO’ email account.
The INFO@SIRO email account is one of two major communications channels with customers and public. It receives approximately 200 emails a month from general queries to complex complaints.
- Responding to all Info queries and complaints, escalating where necessary.
- Liaising with SIRO teams internally to secure relevant information to respond to queries and complaints.
- On-going monitoring of the activities of this account and
- Production monthly and quarterly reports on consumer engagement with Info.
In addition, as a member of the Corporate Affairs Team, you may be required to support the wider work of the Team including:
- Supporting event organisation.
- Developing social, press and stakeholder communications – graphics, content, briefings etc.
- Engaging with key SIRO stakeholders.
Key Skills:
- Very strong communication & writing skills
- Strong interpersonal skills and enjoy engaging with the public
- Time management and prioritisation skills
- Ability to work on own initiative,
- Decision-making & judgement skills
- Computer skills (in particular Excel, PowerPoint and openness to learning new programmes, e.g. Mailchimp, Canva etc.)
- An interest in technology and public policy desired.
SIRO & Equality
SIRO believes in equality for all. We strive to create a workplace that is diverse and mirrors the customers, community, and colleagues that we serve. We encourage, support, and celebrate our differences and foster an environment where everyone feels empowered to bring their full authentic selves to work. We offer a range of family friendly, inclusive employment policies, flexible working arrangements, colleague engagement forums, and services to support staff from different backgrounds. If you need assistance or an accommodation due to a disability, please contact us.