SIRO Accessibility Statement
Updated: 02 July 2025 – next formal review due: 30 June 2026
1 Our commitment
SIRO DAC (“SIRO”, “we”, “our”, “us”) is Ireland’s wholesale open-access fibre-to-the-home (FTTH) provider. In keeping with our statutory duties under S.I. 636/2023 – European Union (Accessibility Requirements of Products and Services) Regulations 2023 and with ComReg’s suite of accessibility measures for electronic-communications service providers, we pledge to deliver equivalent access and choice to persons with disabilities, matching the usability experienced by all other end-users.
Accessibility is embedded in our corporate strategy, procurement, staff training and operational practices. We treat accessibility as a continuously improving quality attribute rather than a one-off box-ticking exercise.
2 Regulatory and standards framework we follow
| Instrument | Core obligations relevant to SIRO |
| ComReg D04/14 (ComReg 14/52) | Accessible complaints, accessibility statement |
| ComReg D06/15 (ComReg 15/98) | Sets mandatory structure/content of this Accessibility Statement and formats in which it must be supplied |
| ComReg 25/04R (2025 Information Notice) | Explains new compliance role for ComReg under the European Accessibility Act (EAA) from 28 June 2025; highlights accessible customer support, and accessible information requirements |
| S.I. 636/2023 (EAA transposition) | Legal obligation to ensure accessibility of websites, mobile apps, support services, information and emergency communications |
| WCAG 2.1 Level AA | Baseline for all SIRO digital properties |
| NDA “Excellence through Accessibility” ICT guidelines | Irish best practice supplement to WCAG |
3 Accessibility products, services & facilities
Below we describe what we already provide and what we are enhancing in line with the EAA and ComReg guidance.
3.1 Accessible customer communications
- Complaints & enquiries – lodge, track and resolve by email info@siro.ie.
- Staff handling complaints receive certified disability-awareness training.
3.3 Website & digital platforms
Our primary website siro.ie aims for WCAG 2.1 AA compliance. An automated audit (4 June 2025) revealed the following gaps, which we are actively remediating:
| Issue type | Failures/Gaps | Target completion |
| Colour-contrast failures | Resolve via new brand palette; verified in design system | Q4 2025 |
| Missing alt text on images | Content editors retrained; alt text added | Done |
| Form field labels | Refactor front-end components for programmatic labels | Q3 2025 |
| Empty <h1>/heading hierarchy | CMS template overhaul | Q3 2025 |
| Low viewport scalability on some mobile views | Responsive CSS update | Q4 2025 |
4 Accessible contact methods (summary)
| Method | Channel details |
| info@siro.ie (acknowledged within 1 working day) |
5 How we ensure compliance & continual improvement
- Governance – Board-level Accessibility Champion; annual KPI dashboard includes WCAG defects closed, customer complaints, product accessibility audits.
- Training – all new customer-facing staff get NDA online disability-equality training (where available).
- Audits – external WCAG audit every 12 months; interim automated scans monthly.
- Impact assessments – new products undergo Accessibility Impact Assessment (AIA) at design stage.
6 Feedback and enforcement
We actively welcome feedback on any accessibility issue.
If you are dissatisfied with our response you can escalate your complaint to:
- Office of the Ombudsman, 6 Earlsfort Terrace, Dublin 2, D02 W773, Ireland.
- Workplace Relations Commission, Lansdowne House, Lansdowne Road, Dublin 4.
7 Document formats & alternative versions
This statement is published in:
- HTML (fully responsive, WCAG 2.1 AA)
- Accessible tagged PDF (WCAG PDF/UA)
8 Revision history
| Date | Change |
| 28 June 2025 | Initial EAA-compliant statement published |
| 02 July 2025 | Expanded to align with ComReg 25/04R, incorporated website audit results and detailed measures |
Glossary (key terms)
- WCAG – Web Content Accessibility Guidelines maintained by W3C.
- EN 301 549 – EU accessibility standard for ICT products & services.