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The latest job opportunities in SIRO, changing the broadband landscape of Ireland.

 

Service Operations Executive

SIRO is a wholesale broadband provider, with 16 retailers selling our services. This role will primarily focus on management of inbound customer related queries and non-standard orders placed across the 27 SIRO Points of Interconnect (POIs) across the country. A driven individual who has a good attitude to their work will thrive in this environment.

SIRO Service Operations are responsible for delivering an in-home service which allows our retail partners to connect the end customer to the internet. This has key responsibility for delivering and improving Customer Experience through the day to day management of the Service Operations activities.

Key Objectives / Accountabilities:

  • Providing Tier 1 support in a friendly, customer oriented manner
  • Understanding customers’ needs and troubleshooting their issues in a clear, concise manner
  • Logging, tracking, prioritising and ownership of all reported issues, ensuring the accuracy of the information captured and the resolution of the issue to the customers satisfaction
  • Responsible for timely follow-up on outstanding issues and escalating issues when required
  • Comfortable with Microsoft Excel, pivot tables, clashing multiple data sources to find insights
  • Identify common problems, developing and applying solutions consistently
  • Working with other SIRO and supplier teams to triage and resolve outstanding issues
  • Ensuring Customer Experience is front and centre of every interaction

Attributes:

  • Quick learner who has the ability to multi-task
  • Enthusiastic and self-propelled as well as a good team contributor
  • Proficiency in MS Office Applications
  • Service Excellence focus
  • Collaborates effectively
  • Solution orientated
  • Demonstrates clear and professional communication skills
  • Team oriented

Key success criteria:

  • Experience working with ITIL or an understanding of the framework
  • Experience of service desk functions
  • Proven ability to manage large volume activities, across multiple work streams
  • Excellent communication skills
  • Experience of incident and request management
  • Demonstrable experience of explaining technical issues, to both technical and non-technical audiences
  • Ideally has experience of working in a front-line support, first-line support, or Service Desk environment
  • Ability to plan and execute basic analysis and/or investigation
  • Demonstrates a professional and specialist culture, with a focus on accuracy of output
  • Identifies and interprets a range of information to make judgements
  • High integrity and strong work ethic
  • Comfortable communicating with our customers through all channels

SIRO & Equality

SIRO believes in equality for all. We strive to create a workplace that is diverse and mirrors the customers, community, and colleagues that we serve. We encourage, support, and celebrate our differences and foster an environment where everyone feels empowered to bring their full authentic selves to work.​ We offer a range of family friendly, inclusive employment policies, flexible working arrangements, colleague engagement forums, and services to support staff from different backgrounds.

If you need assistance or an accommodation due to a disability, please contact us at 087-3918042

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Project Manager

SIRO is a joint venture company, established in 2015 by ESB and Vodafone that aims to connect 450,000 premises across regional Ireland with 100% fibre-to-the-building (FTTP) broadband with speeds of up to 1000Mbps, future proofing homes and businesses connectivity by delivering the highest possible quality service and speeds.

The successful candidate will be part of the Programme Team tasked with managing the roll-out. The Programme Team will work with both internal and external stakeholders to agree the scope of work, and from their will ensure that all key milestones are met on time to scope and budget.

Key Responsibilities

  • Ensure that all projects are delivered on-time, within scope and within budget
  • Coordinate internal resources and third parties/vendors for the flawless execution of projects
  • Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
  • Ensure resource availability and allocation
  • Develop a detailed project plan to monitor and track progress
  • Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques
  • Measure project performance using appropriate tools and techniques
  • Report and escalate to management as needed
  • Successfully manage the relationship with the client and all stakeholders
  • Perform risk management to minimize project risks
  • Establish and maintain relationships with third parties/vendors
  • Create and maintain comprehensive project documentation

Essential Knowledge, Skills and Experience

  • Educational background preferably in the fields of computer science or engineering
  • Proven working experience in project management in the information technology sector
  • Solid technical background with understanding and/or hands-on experience in software development and web technologies
  • Excellent client-facing and internal communication skills
  • Excellent written and verbal communication skills
  • Solid organizational skills including attention to detail and multi-tasking skills
  • Strong working knowledge of Microsoft Office
  • PMP / PRINCE II certification is a plus

SIRO & Equality

SIRO believes in equality for all. We strive to create a workplace that is diverse and mirrors the customers, community, and colleagues that we serve. We encourage, support, and celebrate our differences and foster an environment where everyone feels empowered to bring their full authentic selves to work.​ We offer a range of family friendly, inclusive employment policies, flexible working arrangements, colleague engagement forums, and services to support staff from different backgrounds.

If you need assistance or an accommodation due to a disability, please contact us at 087-3918042

 

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Telecommunications & Data Networks Technician Apprenticeship

SIRO is a joint venture company, established in 2015 by ESB and Vodafone that aims to connect 450,000 premises across regional Ireland with 100% fibre-to-the-building (FTTP) broadband with speeds of up to 1000Mbps, future proofing homes and businesses connectivity by delivering the highest possible quality service and speeds.

Reporting to our Town Completion Manager, within the Infrastructure department this apprenticeship is a great opportunity to start or develop your career within an exciting and dynamic company within the Telecoms industry.

Apprenticeship training provides alternating on-the-job training in conjunction with off-the-job training in Education and Training Boards and selected higher education institutions. The position is a two-year contract fixed full time contract, including the off-the-job release to attend the off-the-job sessions at TU Dublin to complete a Higher Certificate in Engineering in Telecommunications and Data Network Engineering. Over the lifetime of the apprenticeship a total of eight blocks, each of two weeks duration, will be spent attending class and practical laboratories at TU Dublin.

Requirements:

  • Applicant must hold a Leaving Certificate with a minimum of Grade O6/H7 or better in 5 subjects in the Leaving Certificate including English or Irish and Mathematics. A Pass in Foundation Level Irish (F3) is acceptable for this course. Alternatively, an applicant can hold a level of qualification which is deemed equivalent to the requirements in the Leaving Certificate.
  • Full Irish driving licence an advantage, but not essential. 12 EDT driving lessons will be covered by SIRO if required.
  • Applicant must complete a colour vision test

Key Skills:

  • Strong communication skills
  • Strong interpersonal skills
  • Ability to work on own initiative
  • Keen interest in the telecoms industry

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Site Agent

SIRO is a joint venture company, established in 2015 by ESB and Vodafone that aims to connect 450,000 premises across regional Ireland with 100% fibre-to-the-building (FTTP) broadband with speeds of up to 1000Mbps, future proofing homes and businesses connectivity by delivering the highest possible quality service and speeds.

The role of the Site Agent includes close management of on-site contractor activities. This role will be 80% of the time on the ground liaising with the contractor’s field crews ensuring that issues are dealt with to the satisfaction of SIRO in a timely manner.

Responsibilities

  • Act as SIRO liaison point with contractor’s field crews in a specific town, overseeing the build, acting as a point of contact for variances and escalating issues as they arise to ensure speedy resolution of issues.
  • Proactively monitor daily delivery output against daily target, highlighting to the business in time that
  • Oversee contractor’s adherence to safe working procedures (especially with live network), ensuring that appropriate equipment and PPE is in place, carrying out regular audits and providing ongoing feedback on safety performance.
  • Carry out inspections, to ensure that completed work meets the quality standards
  • Manage variations based on the agree procedures in a timely manner (within the authority limits).
  • Observe improved methods of working introduced / developed by the contractor
  • Ensure contractor’s works minimises impact on the public and be available to follow-up with any queries as required.

Skills and experience

  • Understanding and appreciation of the importance of safety
  • Strong commercial understanding
  • Excellent communication skills required for interactions with internal/external stakeholders, contractors and members of the public
  • Ability to analyse and challenge
  • Analysing, Problem Solving and Decision Making
  • Negotiating and Influencing
  • Engaging and Managing Contractors
  • Electrical qualification and safe Operation of Electricity, Equipment & Materials and Electrical Appreciation
  • Specific Knowledge of Plant and Equipment (electrical and telecoms)
  • Applying Technological Knowledge and Understanding
  • Quality and Risk Management
  • Qualification in Managing Safely in Construction (MSIC), with current CIF CPD Card would be an advantage.
  • Knowledge of the MRL System / Public book would be an advantage
  • Safe Pass training

 

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Quantity Surveyor

SIRO is a joint venture company, established in 2015 by ESB and Vodafone that aims to connect 450,000 premises across regional Ireland with 100% fibre-to-the-building (FTTP) broadband with speeds of up to 1000Mbps, future proofing homes and businesses connectivity by delivering the highest possible quality service and speeds.

Reporting to the Head of Commercial Build this role is a great opportunity to develop your career within an exciting and dynamic company.

Key Responsibilities

Liaison with on-site SIRO supervisors/agents and commercial team.
Understanding project requirements and completing all duties assigned by their Manager.
Shadowing senior staff members, asking questions, and assisting wherever possible.
Raising concerns and making suggestions for improvement where appropriate.
Traveling to sites, monitoring site works and carrying out site measures.
Review the electrical network planned upgrades.
Always observing and adhering to health and safety regulations.
Participating in meetings and attending workshops and other training initiatives.
Checking contractor designs, analysing data and reporting on findings accordingly to all relevant stakeholders.
Revise and assess commercial statements.
Maintaining a high degree of professionalism and diligence, whilst developing and maintaining professional relationships with all staff members.
Assist in the day-to-day administrative duties as applicable.

Key Skills Required

Ability to work on own initiative and in a team setting.
Excellent organisational skills.
Ability to prioritise a large workload.
Strong analytical and mathematical skills.
Excellent written and verbal communication skills.
Superb time management and professionalism.
A growth mindset and willingness to learn and adapt.
Highly literate in relevant IT packages including Microsoft Office.

Education Qualifications:

3rd level qualification in civil engineering, electrical engineering, construction management.
Minimum two years experience.
A valid Irish driver’s license required.

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Graduate Civil Engineer

SIRO is a joint venture company, established in 2015 by ESB and Vodafone that aims to connect 450,000 premises across regional Ireland with 100% fibre-to-the-building (FTTP) broadband with speeds of up to 1000Mbps, future proofing homes and businesses connectivity by delivering the highest possible quality service and speeds.

Reporting to the Head of Commercial Build this role is a great opportunity to develop your career within an exciting and dynamic company.

Key Responsibilities

  • Liaison with on-site SIRO supervisors/agents and commercial team.
  • Understanding project requirements and completing all duties assigned by their Manager.
  • Shadowing senior staff members, asking questions, and assisting wherever possible.
  • Raising concerns and making suggestions for improvement where appropriate.
  • Traveling to sites, monitoring site works and carrying out site measures.
  • Review the electrical network planned upgrades.
  • Always observing and adhering to health and safety regulations.
  • Participating in meetings and attending workshops and other training initiatives.
  • Checking contractor designs, analysing data and reporting on findings accordingly to all relevant stakeholders.
  • Revise and assess commercial statements.
  • Maintaining a high degree of professionalism and diligence, whilst developing and maintaining professional relationships with all staff members.
  • Assist in the day-to-day administrative duties as applicable.

 

Key Skills Required

  • Ability to work on own initiative and in a team setting.
  • Excellent organisational skills.
  • Ability to prioritise a large workload.
  • Strong analytical and mathematical skills.
  • Excellent written and verbal communication skills.
  • Superb time management and professionalism.
  • A growth mindset and willingness to learn and adapt.
  • Highly literate in relevant IT packages including Microsoft Office.

Education Qualifications:

  • 3rd level qualification in civil engineering, electrical engineering, construction management.
  • A valid Irish driver’s license required.

 

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Commercial Network Surveyor (Graduate)

SIRO is a joint venture company, established in 2015 by ESB and Vodafone that aims to connect 450,000 premises across regional Ireland with 100% fibre-to-the-building (FTTP) broadband with speeds of up to 1000Mbps, future proofing homes and businesses connectivity by delivering the highest possible quality service and speeds.

Reporting to the Head of Commercial Build this role is a great opportunity to develop your career within an exciting and dynamic company.

Key Responsibilities

  • Liaison with on-site SIRO supervisors/agents and commercial team.
  • Understanding project requirements and completing all duties assigned by their Manager.
  • Shadowing senior staff members, asking questions, and assisting wherever possible.
  • Raising concerns and making suggestions for improvement where appropriate.
  • Traveling to sites, monitoring site works and carrying out site measures.
  • Review the electrical network planned upgrades.
  • Always observing and adhering to health and safety regulations.
  • Participating in meetings and attending workshops and other training initiatives.
  • Checking contractor designs, analysing data and reporting on findings accordingly to all relevant stakeholders.
  • Revise and assess commercial statements.
  • Maintaining a high degree of professionalism and diligence, whilst developing and maintaining professional relationships with all staff members.
  • Assist in the day-to-day administrative duties as applicable.

Key Skills Required

Ability to work on own initiative and in a team setting.
Excellent organisational skills.
Ability to prioritise a large workload.
Strong analytical and mathematical skills.
Excellent written and verbal communication skills.
Superb time management and professionalism.
A growth mindset and willingness to learn and adapt.
Highly literate in relevant IT packages including Microsoft Office.

Education Qualifications:

3rd level qualification in civil engineering, electrical engineering, construction management.
A valid Irish driver’s license required.

APPLY NOW