How does the consumer get connected?

When a consumer wishes to be connected, an appointment will be booked for the connection to be installed. The installer will then make contact with the resident to arrange a date and a time for the connection to take place. When the installer arrives on site, he/she will take time to discuss the installation process with the resident and agree the most suitable entry point and route for the cable inside the apartment. The installer will then locate the pre-installed connection box and connect a fibre optic cable to the connector located within.